Access Health Care specializes in the provision of first-rate healthcare services on behalf of the NHS and operates six Plymouth GP surgeries – having recently taken on Mannamead Surgery – as well as Exeter's Clock Tower Surgery for the homeless and vulnerably housed.
For all the latest information on coronavirus / COVID-19 please click on the link below:
Following the outbreak of COVID-19, we are taking steps in line with the national guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus to patients and staff across our six Plymouth surgeries.
What does this mean for you?
We are moving to manage patient care remotely using a combination of telephone and online access, via eConsult, to minimise the risk of infection to patients and staff.
Until further notice, all appointments will, in the first instance, be via telephone or eConsult. This enables you to receive advice and care without attending the practice in person. If the GP or Nurse does need to see you, they will still ask you to present at the surgery. In such cases, risks for both the patient and our staff will have been assessed.
In doing this, we reduce footfall through the surgery thereby minimising the risk of any transmission to staff and patients alike. It will also enable us to spend a little more time with those patients who are in most need. Please do not attend the practice for any reason, unless a clinician has asked you to do so and given you an appointment.
We ask you to support us at this time by using our online service, eConsult, wherever possible. eConsult allows patients to self-check their symptoms and, if appropriate, your consultation will be sent to your GP within the practice who can act on this the same day. The system is fully NHS accredited and you will be given an appointment if necessary. Please visit www.accesshealthanddental.co.uk/gp-surgeries-medical-centres to use this service.
All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled for a later date. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our team will contact you to advise you of this. If the appointment needs to be face-to-face you will be contacted prior to the appointment and asked some screening questions to ensure it is appropriate for you to attend.
Access to Mayflower Medical Group Surgeries*
Access to the building will be restricted to the patients who have been invited for an appointment by a clinician. Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises. Only the patient with the appointment will be allowed into the building. For children, only one parent / guardian will be allowed to accompany the child.
All Mayflower Medical Group surgeries are now accepting prescription requests over the phone. While we would prefer, if at all possible, that you request your prescription online, we appreciate that there this may be problematic for some of our patients. If you are one of them, then please call us on 01752 982200, between 10:00 and 13:00. Please be aware, you may be required to wait on the line for a short period of time.
Alternatively, you can also request prescriptions by emailing email@example.com, or by posting us your request via the Royal Mail; please do NOT deliver your request by hand.
Guidance for those extremely clinically vulnerable to COVID-19
If you have been defined as being extremely clinically vulnerable to / at highest risk from COVID-19, or feel that you may belong to this group but have not yet received a letter through the post, please refer to the guidance and FAQs in the following link: Guidance for those extremely clinically vulnerable to COVID-19
Help and support during the pandemic
If you live in Plymouth and find yourself in need of help and support during these extraordinary times, we'd recommend taking a look at the following websites.
Caring for Plymouth is bringing together organisations and community groups that can help you during the COVID-19 pandemic.
In addition, Facebook has set up coronavirus / COVID-19 information centres, where you can request help from, and offer support to, the local community, while the gov.uk website provides a guide entitled Find out what you can do if you're struggling because of coronavirus [COVID-19].